HOME JAMES VALETING

Terms & Conditions

Reservations:

• Any enquiries received will be replied to as soon as possible. Any telephone messages, emails or online enquiries received outside of operating hours will be responded to the following day.
• Our web booker is a booking request – our team will either call or email to confirm or change your booking if needed (depending on location, vehicle type etc)

Weather: Your booking may be cancelled or rescheduled due to adverse weather conditions. We will give you as much notice as possible.

Excess dirt: Please note there may be an additional surcharge starting from £30 for vehicles with excess dog hair, sand, dirt etc. beyond that of an average vehicle. Please

provide advance notice as such jobs can take longer than normal.

Large Vehicles: It is the responsibility of the customer to advise the team of the make and model of vehicle at the time of booking. This allows the team to apply any large vehicle charges which start at £30 and are in addition to any other charges. The large vehicle charge applies to all SUV’s, 4x4’s, People Carriers etc – an additional charge of £15 per seat will apply to multi seater vehicles (where there are more than 5 seats)

Vehicle readiness: Our charges are based upon the assumption that the vehicle is free of clutter and ready for cleaning. For example, we do not factor in time to clear and then repack the boot. If the boot, seats or other internal areas are not clear, we will be unable to clean those sections. The full charge will nevertheless be applied in those circumstances. For safety reasons, our valeting team cannot remove/reinstall infant/child car seats or booster seats.

Cancellation policy:

• No show: 100% of the valet cost.
• Cancellation with less than 48 hours of notice: 50% of the valet cost.
• Late Arrivals: £15 per 15 minutes, up to 45 minutes (rounded down)
• Late by more than 45 minutes: you will be classed as a no show. Requiring ou to pay 100% of the booking cost.

Vehicle Location: 

• If the vehicle is located at a private address, please provide full details, including the postcode. This will help us to find you and prevent any unnecessary delays.
• If your vehicle is located at a car park or other non-private location, please ensure that you have permission from the owner to have your vehicle valeted there. We do not accept responsibility for violating any such restrictions.

Damage: Home James, and our valeters, treat our customers’ property with the greatest care. In the event of any damage, Home James will not accept any liability for damage unless notified to the office at the time of the incident.

Insurance: Our valeting service is fully insured, including third-party liability.

Terms and Conditions: Home James reserves the right to change the terms and conditions at any time without prior notice. Any such changes will appear on our website.